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Accident & Health Claims Adjuster

Job Specification

Surrey, Hybrid home working


My client who are a leading global insurance organization, building on 100 years of experience are seeking to bring on board an Accident & Health Claims Adjuster located in their Croydon office. Ideally my client is looking for an individual to come on board and handle an A&H portfolio of intermediate complexity claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate settlement.

This is an excellent opportunity for the successful candidate to join one of the worlds leading global insurers, through this role you will gain fantastic exposure to lead and follow market claims and career path into the Lloyd’s and London market.

A brief overview and sample of some of your responsibilities are shown below for your consideration:

  • Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service
  • Ensuring effective vendor and litigation management on Complex claims within a personal allocation
  • Broader internal/external stakeholder communication where required
  • Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
  • Contribute to maintenance of best practice procedures for A&H Intermediate to high value complex claims, consistent with global best practice
  • Demonstrate a high standard of technical claims competence
  • Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Line of Business
  • Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense for claims of medium to high complexity
  • Effective communication of key medium to high complexity claims and A&H portfolio messages to internal and external stakeholders
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