call me back

Claims Operations Analyst – 12 Month FTC

Job Specification

London, Hybrid home working


I am pleased to be partnering with my client who are a highly regarded Lloyd’s Syndicate. This is an urgent role for them to fill as it is a 12 month fixed term contract covering a member of the team who is due to go on maternity leave. I’m looking to speak with Claims Operations professionals with 3-5 years of experience, London/Lloyd’s market knowledge is a big advantage but not essential.

Ideal candidates will be skilled in Excel, Pivot tables, vlookups and PowerPoint. You will also possess a good level of knowledge dealing with complaints, conduct risk and monitoring risks and controls.

A brief overview and sample of some of your responsibilities are shown below for your consideration:

  • Assist with regular reporting including international claims reporting packs and reports at month end, production of quarterly board pack for review by Claims Operations Manager.
  • Assist the Claims team and external departments (Finance, Actuarial, Underwriting etc) with ad hoc data requests and analysis.
  • Assist with managing the outsourcing of claims administrative work to an offshore process provider, perform regular peer review of their work, escalating any concerns to the Claims Operations Manager
  • Dealing with any queries in the first instance before referral to a manager
  • Working with Claims Operations team to identify and scope further processes that can be handed over
  • Updating statement of work and drafting service level agreements.
  • Lloyd’s reporting requirements – Assist with timely production of all data requests from Lloyd’s to include Cat reporting by state and Solvency 2 reporting
  • Using data from Lloyd’s CRS system in conjunctions with output from binder management tool and internal claims systems.
  • Provide cover to the Claims Operations Manager in all aspects of claims month end sign off
  • To include ensuring all SCM and USM messages have been posted, claims data reconciled to finance and all Claims Managers have signed off on their classes
  • Provide cover to the Claims DA Manager. Assisting with administration tasks relating to new/renewal TPA contracts and audits.

A full and detailed job description and company overview are available on all roles following your application. These roles offer very competitive salaries and packages.

Speak to one of our consultants 0203 764 2350

    This will close in 30 seconds