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Senior Claims Adjuster (Professional Lines)




Job Title: Senior Claims Adjuster (Professional Lines)

Salary: Competitive

Location: London

Our client is looking for a Senior Claims handler who will be responsible for the handling of Professional Lines claims. They are now entering into a period of growth and this is an excellent time to join a top tier claims team of a growing legacy run-off re/insurance business.

As senior claims handler, ensure syndicate claims are handled to Premia’s high standards and in line with Lloyd’s Minimum Standards, internal Claims Handling Guidelines and compliance with claims Key Performance Indicators:

  • Contribute to Premia’s profitability by ensuring that claims are handled appropriately, subrogation opportunities are maximised and expenses are properly controlled
  • Directly handle Complex Claims to a high standard, identifying and pursuing opportunities to create value and protect Premia’s position through proactive handling of claims
  • Where relevant, manage the activity of outsourcing providers and TPA’s, ensuring they are delivering high-quality claims outcomes, identifying opportunities to adopt proactive strategies
  • Manage allocated claims to provide satisfactory conclusions for all interested parties, with a view to minimising the claims lifecycle and static claims
  • Contribute to the development of the claims handling strategy for Professional Lines
  • Provide support as required in respect of current and future portfolio transfers into PMAL, including    support for due diligence of potential target portfolios (both Lloyd’s and non-Lloyd’s)
  • Build and enhance relationships with all internal and external stakeholders
  • Assist in the organisation of internal and external peer reviews
  • Support production of internal and external reports and operation of controls
  • Be a key point of contact for internal stakeholders and functions including Underwriting, Exposure Management, Reinsurance, Operations, Delegated Operations and Compliance

Significant experience in handling London Market Claims in Professional Lines including complex Financial Institutions and US D&O claims.

  • Excellent communication, presentation and negotiation skills
  • Ability to adapt in a fast-changing environment, quickly identifying and solving problems
  • Knowledge of the Microsoft Office suite and other claims related software (e.g., Sequel and Trax)
  • Good team working ethic with an excellent customer service approach


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